Keep depleting my data before the ends on it's term!

Hi MTN,

Last month I purchase 1Gig worth of data to last me a whole month and a few days later I received an SMS to say that my one month data would be depleted. As per the sms my data was depleted within a few days of me purchasing it. Please refer to the screen shot attached.

I called MTN on the 12 and was given a reference number and was told that the query will be solved with on 72working hours. Please refer to the second attachments for references.

I called back with I'm 72 hours hours and apparently my query was logged with the wrong department by Nompilo Jongo and was escalated to another department my Mogwe. On the 18th of July. I called back on the 20th for feedback and still nothing was done. I called back on the 22nd of July and the query was indeed still.open. I called back on the 23rd and 24th of July and guess what. Nothing still. I just called MTN now 02 of August and still it was not been resolved. It's been three weeks now and still no one can tell me why MTN has now for the second month in a row depleted my data usage before it's term was finished!

72hours front the 18th of July is the 20th of July and 72 working hours from the 20th of July is the 24th of July.

I am honestly disgusted my your service and I've had it with MTN. We are now into Auguest and still no one can bring back my data. I will not be buying anymore data from you and good ridden my contract ends in a months. Your service is by far the worst and pathetic.

Regards, Tebogiso Malope