*** Service
Hi There<br> This is following our conversation and my disgust of being without service for almost 4 weeks now. First being advised my service would be up once I reboot my handset. Only to be advised that there is an error on my line and must be logged with support. Attached is my emails sent to your customer service email and POP. This appauling customer service started in December 2014 and January 2015. I logged complaints and requested for a manager callback on both occasions. To date I have received no callbacks. All of this time I have requested compensation and have been patient and understanding. As a loyal customer I have decided that this is the last straw. I refuse to be treated like this and hopefully my future actions will ensure that no other SA consumer has to endure this level of customer service again.
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MTN South Africa's replyOfficial
12 Jun 2015, 11:14Hello hendricksq,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records the number provided belongs to a different customer, unfortunately for security purposes we cannot transact on the account without the account holder's permission.
Please ask the account holder to contact us for further assistance.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records the number provided belongs to a different customer, unfortunately for security purposes we cannot transact on the account without the account holder's permission.
Please ask the account holder to contact us for further assistance.
We trust you find this in order.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 11:14
Official
Hello hendricksq,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records the number provided belongs to a different customer, unfortunately for security purposes we cannot transact on the account without the account holder's permission.
Please ask the account holder to contact us for further assistance.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
According to our records the number provided belongs to a different customer, unfortunately for security purposes we cannot transact on the account without the account holder's permission.
Please ask the account holder to contact us for further assistance.
We trust you find this in order.
Regards
Jean
REQ:***
Best regards,