Karabo is a bright light in a very dim company

Before I go further, I want to make it very clear that this is not a compliment to MTN but rather to an exceptional individual within MTN. I am still convinced that MTN is a deeply troubled and disjointed organisation when it comes to customer service. It took me weeks of struggling with call centers (808, 809, 1555), individuals at Glenfair branch and service desk and I got nowhere. It was like running into a brick wall - every individual passed me to the next individual and I would go around in circles often getting back to the same person.<br> <br> After many tribulations I had the good luck to end up at Karabo at Menlyn branch. I was very skeptical when she said she will log a service request (***) for me and I thought that this was just another passing of the buck but lo and behold, two days later my data was working. Thanks very much Karabo!<br> <br> Finally I still have a very low opinion of MTN client service overall and would not recommend it as a service provider to anybody but if you are stuck with a MTN contract and you are getting nowhere trying to get a problem solved, go to Menlyn branch and ask for Karabo - you may just get pleasantly surprised.