1 reviews | Active since Nov 2021
*** Service from MTN Customer Care, Complaints and Legal department - Reactivating my number
My numbers were deactivated for non payment and then eventually I was sent to the legal team. I then made the full payment as requested and sent proof of payment but now its literally been over a month since I sent proof of payment and waiting for my numbers to be reactivated. I sent proof of payment on 28/10/2021 and today is 24/11/2021 and still no feedback, over 30 emails later and calls made but still nothing. The legal department doesn't response, customer care is the same and the complaints department didn't even acknowledge my complaints. This is absolutely bad service i'm receiving from MTN and now I don't know where or who to complain to. I even sent an email to ICASA and still nothing from them also. I just need my numbers reactivated please I'm begging now please I need them. I spoke to Duduzile Khumalo and Kagiso Mabethe to name a few but they all promised me calls and said they escalating the complaint by nothing was actioned. Duduzile's Manager or Team leader even hung up the phone on me telling me about 5 days turn around times and today its a month later,
