mN
menzi N

1 reviews | Active since Nov 2021

24 Nov 2021, 13:11

*** Service from MTN Customer Care, Complaints and Legal department - Reactivating my number

My numbers were deactivated for non payment and then eventually I was sent to the legal team. I then made the full payment as requested and sent proof of payment but now its literally been over a month since I sent proof of payment and waiting for my numbers to be reactivated. I sent proof of payment on 28/10/2021 and today is 24/11/2021 and still no feedback, over 30 emails later and calls made but still nothing. The legal department doesn't response, customer care is the same and the complaints department didn't even acknowledge my complaints. This is absolutely bad service i'm receiving from MTN and now I don't know where or who to complain to. I even sent an email to ICASA and still nothing from them also. I just need my numbers reactivated please I'm begging now please I need them. I spoke to Duduzile Khumalo and Kagiso Mabethe to name a few but they all promised me calls and said they escalating the complaint by nothing was actioned. Duduzile's Manager or Team leader even hung up the phone on me telling me about 5 days turn around times and today its a month later,

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Replies (4)
mN
menzi N's update24 Nov 2021, 16:06
Reviewer Update
I'm calling mtn on *** and ask for customer service department to be assisted and put through to the legal department for assistance and everyone seems to want to log a ticket that has already been logged weeks ago and i'm being told of a stupid turn around time, then eventually I'm put through to legal and then the consultant hangs up on my ear. WHAT DOES ONE NEED TO DO TO GET ASSISTANCE WITH MTN
mN
menzi N's update24 Nov 2021, 16:10
Reviewer Update
****K MTN AND **** EVERYONE THERE, VERY INCONSIDERATE, **** SERVICE AND *** CUSTOMER SERVICE
mN
menzi N's update24 Nov 2021, 16:14
Reviewer Update
AN ENTIRE MONTH TO REACTIVE MY NUMBERS AND OPEN MY ****EN LINES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ****
mN
menzi N's update24 Nov 2021, 16:20
Reviewer Update
I'M LITERALLY HOLDING ON THE LINE AND THIS CONSULTANT BUSISIWE KHOZA - CUSTOMERS CARE JOHANNESBURG REPORTING TO BALDWIN BOKWA REPORTING TO KHAYA NDABA CALL CENTRE MANAGER - REF ***. YOU ARE ALL ****EN USELESS