Kabelo Brett Mosimanyane MTN Complaints Analyst NO FEEDBACK TILL TODAY!!!

I have never ever received a call from the store. All those dates were dates where I came into and she was not there. I did not request for a new phone or anything. I have proof that Esmarie sent an email for the contract to be cancelled last year. All that is written from Esmarie is not correct. If the device was at fault surely I should have received a new device last year September after taking out the contract. Why must she wait for 4 months to receive feedback from the Assessors? Meanwhile I am paying for something I do not have. I only stopped paying the account in February and again in May I did pay up my account. I am not getting any help from MTN at all.. I am very disappointed by the way things are done. And Xholani did provide me with a device that was sealed I have a witness because I was with someone when I came to collect the device. Esmarie knows the truth I was once even withheld by security because I was fighting with one of the consultants at the store as no one wanted to assist me. I called in numerous times on the 808 number to lay a complaint. And why is my reference number for the call not taken into consideration when i called in on the same day i collected the device i called the call center to let them know that the device was faulty. Esmarie knows and she saw that the device had no dents or scratches on the edges to show that the device was damaged. Seeing that MTN has not helped me can i please get the sim card, Tablet and all the data from last year September to be credited then i will pay the account up to date until the contract ends. I want nothing to do with MTN ever again and I will never ever purchase anything from this store nor the brand itself.. I am totally displeased by the service you render to the client it is utterly disgusting!!!