1 reviews | Active since Nov 2016
kaak network,i am very angry rigt now
<p>mtn have been taking my airtime,everytime i load airtime its gone before i even use it and when i call they will tell dofferent stories,i cant even load airtime cos now i am scared and i only use watsapp on my phone and all my updates are closed they even confirmed when i called them and they also advised me that i dont have any subscriptions but my airtime dissapears always.i wont recommend anyone to port to mtn or use mtn.very anger client.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised your usage was validated for the period of 01 November 2016 till 12 November 2016, as per system record, we note that there are multiple internet applications running simultaneously on your iPhone 6 device hence the depletion of the data bundles and airtime.
Please be advised you need to always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised your usage was validated for the period of 01 November 2016 till 12 November 2016, as per system record, we note that there are multiple internet applications running simultaneously on your iPhone 6 device hence the depletion of the data bundles and airtime.
Please be advised you need to always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo