lK
lynne K
1 reviews | Active since Jul 2015
24 Jul 2015, 11:15
JUST WANT TO CHANGE MY DEBIT ORDER DATE
I HAVE TRIED TO CONTACT MTN FOR THE LAST 3 WEEKS TO CHANGE MY DEBIT ORDER DATE TO NO AVAIL.EVENTUALLY I GOT THROUGH TO AYANDA TODAY WAS SO PLEASED JUST TO HEAR MY DEBIT ORDER IS LOADED FOR THE 31 JULY AND CANNOT BE CHANGED HAVE TO PHONE BACK 3 DAYS LATER AFTER DEBIT ORDER HAS GONE THROUGH TO CHANGE THE DATE ....I AM EXTREMELY FRAUSTRATED
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MTN South Africa's replyOfficial
05 Aug 2015, 10:41Hello lynnekruger,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the debit order date was changed to the last working day of the month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the debit order date was changed to the last working day of the month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply05 Aug 2015, 10:41
Official
Hello lynnekruger,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the debit order date was changed to the last working day of the month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the debit order date was changed to the last working day of the month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***