Just unbelievably poor service from MTN!!!

Item: MTN South Africa
Rating: 2
Author: Adeesh B

Good day Two weeks ago, Tim from MTN Complaint's department assured me I would receive my policy documents for my insurance with MTN but up till now I have received nothing. This is just ridiculous. REQ:*** / Reference number #***4

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

20 Jul 2015, 09:57

Hello adeesh030288,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.

Kindly be advised that this matter has been escalated to the insurance administrators for urgent resolution, they will be in touch with you shortly.

Once again please accept our sincerest apologies for the breakdown in service delivery.

Kind regards
Letumile
REQ:***

MTN South Africa's reply20 Jul 2015, 09:57

Official