Just unbelievable from MTN

I recently app**** for a contract with MTN Direct. I received the phone last week on Wednesday the 13th of November 2019. On application I indicated that I wanted to port my Telkom prepaid so it becomes the new contract number and I was told that I needed to go the shop and port to MTN first. On Saturday the 16th at 4pm, I went to the Festival Mall shop and asked to port my Telkom number for the purposes of the new contract. I was advised that I needed to go to Greenstone MTN Direct for that but they were already closed for the day. I then queried what the point of ordering telephonically is when I end up visiting the shop. On Monday the 18th I called the MTN contact centre at 1715hrs for guidance and they indicated to me that the information that I had been given was wrong. The porting and the activation was going to be handled by the MTN Activations department which was closed at that moment. So today I phoned the Activations department and spoke to Hazel. Guess what? I have been referred back to the shop to go do the porting. This is just unbelievable. For a whole week I have been shunted around and I can't use the phone because of people who do not know how to do their jobs. I was a loyal MTN customer for 10years until I called it quits because of this atrocious service. The day I decide to return, true to MTN's nature of bad customer service, I am met with this nonsense. So what must I do now? Who is telling the truth amongst your staff members? Today is the last day of my 7days and if I don't get a resolution of this matter, I am returning your phone and cancelling your contract. I will then send the powers that be a nice e-mail so that they can see how you are destroying your own company.