Just the worst service - IPhone went MIA

So firstly, we have been clients with Mtn since cellphone contracts became a thing in South Africa. I have four contracts with them. It took them two weeks to do a sim swop for my business phone. When I phoned and complained constantly, I was eventually told to buy a new one. Once I lost my sense of humor completely, I was told to restart my phone and then magically it worked.

Fast forward to three weeks ago. My brand new IPhone 8plus heated up and had a fuzzy mic, so I took it in. Policy says seven days, I could only take my phone in on the 8th day as the 7th day was a Sunday. So my phone went in for tests, etc.

A test which takes between 12 and 24 hours.

So I phoned and phoned, no news. By the way, the repair center is 900meters away from my Mtn store. One week later I decided to go to the repair center myself, and they have no idea what I am talking about.

In between that 900meters, Mtn lost my phone and had no idea where it was.

Eventually it came out that it was sent to Midrand. Which got booked in on the 14th. The lady that I have been working with has been so helpful in trying to help me, I have been phoning her more than I phone my own husband. She just keeps on telling me that they are not getting back to her. I have constantly been telling them that this is my work phone...I don’t get December holidays...I need my phone!!

Phoned again this morning, yet another email was sent out and no reply. I phoned now again to enquire about a response, and the man that was supposed to sort this out just went home.

I am so frustrated! This is just ridiculous. Definitely won’t be renewing my contracts with them