OV
Otto V

1 reviews | Active since Jun 2015

22 Feb 2016, 14:42

Just shut the phone in my ear

I got a call being offered a data plan.... I expect someone calling me to know who I am, but the call centre agent wanted me to verify myself. But, you are the one that called me....<br> If your call centre agent is not happy because they are not getting what they wanted then at least tell them to politely apologise for any inconvenience instead of simply shutting the phone in my ear.<br> <br> I app**** for a MTN contract a few months ago and I was declined, just to be accepted at Vodacom but now suddenly I am eligible for one? No thanks, I am quite happy where I am, and Telkom provides a lot cheaper data. That, followed by the rude agent has just made me make up my mind. No more MTN contracts for me again thank you.

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Feb 2016, 11:55
Official
Hello Devoquality,

Thank you for your post,

We apologize for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

Thank you for bringing this matter to our attention..

Regards
Nompumelelo
REQ:***