Just re-train your staff or close shop!

I went to the Sandton Branch to port my vodacom pre-paid number to mtn. The lady asked for my id and proof of address and to have her sell me a sim card with a new number! <br> <br> For crying out loud, I don't need a new number!!!!<br> <br> I went to mtn Wonderpark, found again confused mtn staff who could not help and suggested I drive to mtn branch in Wonderboom juntion! <br> <br> If mtn cannot even execute porting, why do you even bother advertising and trying to attract customers only to frustrate them?