EM
Edrich M

1 reviews | Active since Aug 2019

09 Aug 2019, 10:22

Just please, stay away!

I have been complaining about the exact same issue for months now. Filling in the coverage query form 3 times now, contacting customer care with ZERO help. One MTN "Champion" did contact me about 1 month after my initial complaint to ask me the exact same questions I answered on their coverage form.

I was told that he will look into the issue, and here we are. Months have passed by and still NOTHING has been done. It is amazing how their services are exceptional the first month and it all goes to **** after that.

I am currently paying for a service that I simply can not use.

Full signal on the MTN 4G network is providing:

- SLOW speeds, always! - Extreme latency and jitter - Sometimes even tells you there is "No internet access"

I am fed up and definitely not recommending this service provider to anyone looking for a stable source of internet.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2019, 13:19
Official
Good day Edrich,
   
Thank you for your post.
         
Please accept our apologies for the lapse in service and the delayed response. 
     
Kindly note as per our telephone conversation, this matter has been escalated to our Coverage helpdesk and we will revert to you with feedback.
    
Warm Regards,Zanele MazibukoComplaints Management Team