just plain poor service

I was due for an upgrade and went to witbank mall. There the staff make you feel like you are you are wasting their time. I drove to Nelspruit on business and the manager of the shop in the Grove was clearly on another planet. I wanted a I phone 6S plus and he told me that he can not help and that he gas i phone 6 coming in later that day. I decided to upgrade on line. The lady said i will get my phone between last friday and tuesday latest. Its thursday now 10 days latet and nothing. No phone, no call. After spending almost an hour to get hold of someone to help, being told to phone this number and that number, i get told its on the way to RTtT 10 fays to get from mtn to Rtt in the same town. REALlY???I will now get it by monday. REALLY. Not considering that I am a Regional and plan my trips a month in advance.