MC
Marie C
1 reviews | Active since Nov 2013
29 Jan 2016, 13:20
Just pay Mam
We received a sms in December about a arrears amount,we went into the store and the store couldnt see any arrears amount. Jaunuary both me and my husbands phones was disconnected.We phoned the customer care 6 times.All this times we got outcomes ranging from just pay it,to it was an increase the other operators didnt even know what was the charge for and the other one told us it was a system error and we shouldnt pay it. Now after numerous requests from us no Supervisor or Manager can tell us where this amount is comming from and if its even on our account. Hope you can help! Im sertainly cancelling my account after this
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
30 Jan 2016, 19:48Hello marie.greef,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply30 Jan 2016, 19:48
Official
Hello marie.greef,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Best regards,
MTN South Africa's replyOfficial
30 Jan 2016, 19:48Hello marie.greef,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply30 Jan 2016, 19:48
Official
Hello marie.greef,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
We have evaluated your account and picked up that there is R128.00 that is overdue that was led by the account been short paid each an every months.when calculating the amount for the 2 numbers its R528.00 and you were paying R509.00,i attached the open item report and sent it to your email *** .
warm regards
mike
REQ:***
Best regards,