Just pathetic service - Reference Number:***5

I wrote to your customer care about an account query on 11 Aug.<br> I received a response to be advised that it was a tarrif increase on my contract - which is what I am querying.<br> How can a contracted plan be increased when I have a signed 24 month contract?<br> How can MTN increase a plan when this should be for 24 months?<br> <br> I get a pathetic response as such - It is a tarrif increase from Nozipho Kunene (consider replacing this agent at MTN, this person is not cut out to handle customers).<br> <br> I then respond and as how this is possible etc and I am asked to call 808, really, MTN????<br> Call 808 and what, hold on for like 30 minutes???<br> And then your call will be dropped???<br> <br> MTN - you are giving me many many reasons to move to another provider.<br> <br> I even asked that they get a supervisor or someone superior to call me - I am waiting!!!<br> <br> Your service is just pathetic (apologies to be rude) but I had enough.<br> <br> Please provide me with a proper response to my account query and also, get someone to disclipine this agent or coach this agent on proper work ethics and standard (if MTN has these standards)<br> Nozipho Kunene - this person should not be working in customer care