JUST **** ME since you have already *****ed me over so many times!!!

<p>I went to get an upgrade on 3/2/2017 and I asked Gloria (Consultant in wonderpark store 314) if i can purchase data with the airtime in a package? Gloria said yes i can convert the airtime to data so i took a combo deal (With 2 phone) and the first offer had R110.00 airtime value so i asked her to wait while i check *141*2# to see how the data bundles are priced. So i saw that 2Gb costs R260.00 so i said to Gloria that i will take the R200.00 airtime value one so that i can buy data with it. So i upgraded and received R53.22 prorata airtime same day and didn't touch it because i needed data not airtime. On the 14/02/2017 i received R200.00 so i still waited because i had received a 30Gb promo data ending on the 10/03/2017. So true enough on the 10march 2017 i was left with 1Gb (from promo)when i went to bed that night and switched off my data access on my phone so it did expire. When i woke up 11/03/2017 my airtime was R252.75 so i wondered what had taken my airtime? later that morning my hubby went to buy R10.00 airtime as i was told you can topup because he wanted us to purchase the 2Gb instead of waiting till 14/03/2017. So he loaded the R10.00 and tried to purchase the data and it said insufficient funds. The message also referred us to USAGE Limit USSD. So i knew from previous experience that the USSD didn't work on my phone so i called 808. I spoke to the consultant and explained what we were trying to do and she said it was not going to work because my APPs and their backround data was running and reserving funds so i need to restrict the data access like Playstore etc. I said to her that she was talking nonsense and asked her to increase my USER LIMIT to R270.00 thinking maybe that was the problem. She incresed it and i hung up. I then tried the USSD again and it refused and said to contact 808 again. After 5 minutes my husband tried and it allowed and he selected "set user limit to R270.00" then it said successful. That is when i tried to purchase my data using *141*2# and i chose a 30days once off 2Gb bundle. The message said successful and i even received the 1Gb promotional valid for 15 days via sms. But when i checked my balances it said i still had R263.22 airtime and 1.20Gb data. When i checked the details of the airtime my R10.00 is there and so is the airtime R253.22. Then the data said 219Mb and 1Gb for nighttime. i was upset and i called 808 again. The consultant said NO NO NO it's not possible to convert that airtime to data. I was ****ed off obviously. Then i asked what happend to my data? I asked for the supervisor who INVESTIGATED and got some answers.</p> <p>(1)At first she said my user limit is R10.00 and she doesn't she why because even if i used R260 then it should show the R270.00 and the used one but it only shows R10.00.</p> <p>(2)Then she changed her story saying that i have purchased data and it is reoccuring. I asked with what because you said you can't see any usage or bill over and above my normal bill. So she doesn't know what i used to purchase.</p> <p>(3)Then she said in her findings she sees that 2Gb divided into 12 months. So to my amazement i asked her how i could do that? i NEVER heard of it till she mentioned it. She said that is why it is reoccuring and that is why it is divided into 219Mb for 12months.</p> <p>BUT WAIT A MINUTE MTN!!!!!!!!!</p> <p>YOU DON"T HAVE ANY 200Mb DEALS IN ANY OF YOUR OPTIONS!!!!!!!!!!</p> <p>AND THE OPTIONS IN LONG TERM DATA UNDER 12 MONTH DON"T COST R260.00 (R159 & R399 and so on)</p> <p>SO WHICH ****** OPTION COULD I HAVE CHOSEN?</p> <p>AND WHY DID IT SAY PURCHASE SUCCESSFUL AND EVEN TELL ME I HAVE RECEIVED 1Gb PROMO DATA VALID FOR 15 DAYS??????????????????????????????????????????????????????????????????????????????????</p> <p> </p> <p>YOUR ****** SYSTEM IS MESSED UP AND SO ARE YOUR CONSULTANTS!!!!!!!!!!</p> <p>I HAVE NOT BEEN ABLE TO USE MY PHONE EVER SINCE 03/02/2017 FOR **** SAKES!!!!!!!!!!!!</p> <p> </p> <p>AND THE STORE MANAGER IS TELLING ME TO WAIT TILL MONTHS HAS LAPSED!!!!! SO IN THE MEANTIME I PAY FOR ****????????</p>