Just joined and left MTN

I've recently joined MTN, following the new Superflex contract launch which looked like a great deal, finally, close to what you find everywhere overseas for a long time. But, I cancelled it after a few days later, why ? - I asked a shop to get an eSIM for it (SIM swap) they did not want to assist claiming they do not assist on any online deals they are not "trained on": this was at the Cape Town V&A Waterfront shop. I also couldn't reach someone knowledgeable over the phone on this contract and it was worse for the services I was looking to activate: - I tried to enable WIFI calling, like's available for other MTN contracts on iPhones since August, it's not available which is a pity especially when within buildings coverage is poor. - I wanted to enable AppleWatch data option, and discovered that it was not available / eligible, even though it's a contract. It's nowhere mentioned in the T&C's on MTN websites where many of these T&S's are actually either wrong-date ou outdated...

So basically, even though it's a contract month to month, you cannot enable any service on it. What's the point for MTN to restrict it ? The sales and marketing approach which consists in locking customers into 2 or 3 years contracts to benefit from VAS services is LONG GONE. Just look at what's happening in Europe, you can activate at will all services on month to month contracts (free or payable)

With MTN Superflex, MTN is so close to possibly propose the best contract package in South Africa that many people will turn to (terminating Vodacom disastrous contracts...) but don't limit the options.

Just hope this message will be heard somewhere in MTN.