MC
Miguel C

1 reviews | Active since Apr 2015

21 Apr 2015, 13:38

JUST HELP ME WITH MY QUERY

It all started yesterday when I wanted to order some Pizza Hut, I had R6 airtime, enough to make a quick order right? I then got told that I have insufficient airtime to make a call.<br> <br> I then thought okay whatever let me buy an extra R10 airtime, which I did. Still got told I had insufficient airtime to make a call. Never the less, an hour later I had R0.0 airtime left. Please refund me, thank you.<br> <br> Also, I have 698mb of data left, yet I cannot use the internet. I would love to send you a screenshot but unfortunately I can't since my data does not work along with all my other social media applications. When I try to go on to google I get this pop up message that tells me I need to recharge. <br> <br> Then, i sent this same message as an email to your customer care centre, and got the reply contact us on 808.<br> Which i tried, 3 times, and i was put on hold 3 times, twice for 5mins and once for 7mins.<br> <br> My data started working for a bit this morning...then it went off again.<br> <br> I want to know what the hell's going on with my data and i want a R17 refund of my airtime.<br> <br> Also, i want a quick reply.<br> <br> Thank you

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 May 2015, 10:25
Official
Hello Miguel Christie,

We are truly sorry for any inconvenience caused and for the delayed response.

We've perused the account and see that the airtime that was available was the giveback airtime that allows you to only make calls to MTN numbers, hence you could not make a call to any other network/land-line number.

The data that was available was the Night Express data, that can only be used from 24:00pm up until 05:59am. This is promotional data that you receive upon purchasing any of our data bundles.

We do apologize for any inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***