JG
John G

1 reviews | Active since Oct 2009

20 Aug 2015, 20:08

Just got with a R 24,000 bill !!!!!

We've had an MTN cell number for a decade now - no real issues - spend is always under R 1000 per month.<br> The latest bill is a shocker. Apparently on 11 August over a 3 hour period we got billed almost R 24.000 for an our of bundle data rate at just under R 1.00 per MB.<br> <br> This from a number that never uses data. <br> To cap it all, apart from the fact that the out of bundle charge is an absolute *******, there's no was inking that anything was amiss. MTN didn't stop this huge bill from being accrued and we don't even know how this large amount of data was used. <br> <br> We have of course queried it, but the last query with MTN yielded nothing positive (we were billed R 99 for 1 second call , TWICE).<br> <br> Not even slightly happy.

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 14:51
Official
Hello jge,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please pardon the delayed response, please be advised that a usage dispute has been logged as per reference :REQ:*** the matter is still under investigation.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nobuhle
REQ:***