LM
Leanne M

1 reviews | Active since Nov 2014

02 Jun 2016, 11:47

JUST GETS WORSE

<p>I have complained about MTN since last week, i dont see how faith can be restored in MTN if they dont assist you.</p> <p>i didnt receive a loan phone when my phone went in for repairs after numerous attempts through hello peter and phone calls. i still have no feedback and no phone either.</p> <p>the insurance installment should be paid on time every month yet when a claim is put through then decent service isnt even offered.</p> <p>the call centre service is pathetic as the consultants never pick up.</p> <p>The people who respond to these complains also seems to copy and paste their replies as theres no assistance from their side either.</p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply03 Jun 2016, 12:36
Official

Good Day Leanne Nadia,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

LM
Leanne M's update03 Jun 2016, 12:38
Reviewer Update

Good afternoon Itumeleng

please can you urgently get a phone to be delivered to me by 4pm this afternoon if possible as MOnday is still too far.

thank you

regards