mvdb
marius van den berg

1 reviews | Active since Nov 2012

21 Sept 2015, 19:18

Just fed up with MTN and all the bad services!

From as bad as the staff never be able to help to bad call center and bad follow up on issues to the worst billing system on the face of this planet! We have had enough! I stopped my debit orders to get a response from you guys, but not even that helped! No one can tell us why we still paying the same amount for 2 contracts as we did for 4 contracts! how is that possible?! we are not paying any more money! you can block my number, I don't care. Like I said before, I am cancelling all my contracts one by one! I will give you guys till Thursday morning for a explanation or I will lay a formal complaint with the Ombutsman! I have enough to win a huge case! I have payed for services I still not have received it yet! I don't expect MTN to respond to this either, I am just doing this to build a strong case! Good luck MTN! Contact me after 3pm

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Sept 2015, 08:14
Official
Hello fluffymega,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Retentions department supervisory team for assistance.

Warm Regards
Nompumelelo
REQ:***