eB
elizabeth B
1 reviews | Active since Apr 2009
16 Jul 2015, 12:41
JUST DROP THE PHONE
Since April I have queried my data just disappearing into thin air. I have 2G contract but now it shows and then it shows I have used it all. I use computer daily to check emails and read newspaper. It never was a problem and what was left on that month I would download a movie in order to not lose the facility. Now I NEVER have data and even when I purchase 1G its gone the very next day. MTN is not responding to my complaint and I do not know what is happening. I can not have a contract and purchase cash. Totally unacceptable. When I phone call centre consultant just drop phone if they cant help. NO ASSISTANCE FROM MTN..
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
31 Jul 2015, 15:44Hello ELIZABETH BOSMAN,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply31 Jul 2015, 15:44
Official
Hello ELIZABETH BOSMAN,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
