sK
sarel K
1 reviews | Active since Oct 2010
17 Aug 2015, 08:54
just dont do there work
im so gatvol of MTN's ****py service!!after trying to reach the insurance department for several days i went in store and had my claim form sent from the hatfield branch the 27 July.after several following up email i was asked for the insurance form .witch i referred to look at original email.after several days i received a phone call where i was told there there is no claim form.i went to the hatfield branch and we confirmed that it was sent .yet ,we resent it with a new reference nr .and yet nothing from mtn!!its 17 august and i couldn't get my phone to mtn for the insurance claim?!hoe is this possible or acceptable?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 08:27Hello pokkel2,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have requested our Insurance team to contact you during the course of today to address and resolve this matter. Please bear with during this process.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have requested our Insurance team to contact you during the course of today to address and resolve this matter. Please bear with during this process.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 08:27
Official
Hello pokkel2,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have requested our Insurance team to contact you during the course of today to address and resolve this matter. Please bear with during this process.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We have requested our Insurance team to contact you during the course of today to address and resolve this matter. Please bear with during this process.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Best regards,