1 reviews | Active since May 2016

23 Nov 2016, 13:21

Just dont care

<p>Been re[porting a issue with dropped calls and not registered on a network for over two weeks, well this happened this morning at 02h30 and we had to battle to make cell contact. why?</p> <p>.</p> <p>WE HAVE HAD A NEIGHBOUR BROKEN INTO...SHE WAS NOT ABLE TO CONTACT PEOPLE AND WHEN WE MADE CONTACT WE BATTLED WITH NO RECEPTION AND NOT REGISTERED ON A NETWORK ISSUE, SO SOMEONE MUST DIE BEFORE YOU REACT ?.. STUFF ******.... WE THEN HAVE TO TRY DOZENS OF TIMES REDIAL ING AS YOUR NETWORK IN HENLEY ON KLIP IS FAULTY. THIS HAS BEEN REPORTED DOZENS OF TIMES... GET TOLD IT TAKE 10 DAYS TO REPORT BACK WHICH IS YOUR FOB THE CUSTOMER OFF TACTIC. TAKE NOTE SHOULD THIS BREAKDOWN OF YOUR SYSTEM RESULT IN A DEATH WE WILL ENSURE IT RECEIVES THE NEEDED PUBLICITY. SIMPLY GIVE US THE SERVICE WE PAYING FOR.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2016, 19:40
Official

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***