1 reviews | Active since May 2019
Just do not care!!!!
My account was paid on the 1st. On the 3rd I get an sms to say my ability to make outgoing calls are suspended due to non-payment. Phoned the call centre & explained to them that my husband is out & does not have reception, so he cannot phone. Their reply, spoke to 3rd in charge, team leader, Mervin, said, sorry they cannot help, security procedures in place. Told them that I need my phone unblocked, as it is only me and the kids at home & should something happen, then I need to be able to phone. they just gave me a deaf ear & said sorry. Really think this is UNACCEPTABLE....they only care about themselves & nobody else!!!!!!!! I will definitely move to another service provider after my contract expires!!!!! You are totally only focused on yourselves & does not give a dam about anybody else or their safety!!!! Time to get your system for payments up to date.....that it does not take for ever to reflect the payments!!!!!!
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account details provided shows that the account is listed on another person’s name, in this instance a letter to transact must be provided to MTN allowing permission for another person to transact. If such is not done, then account will only be accessed by the account holder for security purposes. This would have been the reason the call center did not assist you with further information.
You can get the authority to transact letter done and contact 135 they will load it on the system.
If payment was made on the 1st May a Public Holiday, payment will only reflect to MTN 2 days later as per banking rules.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account details provided shows that the account is listed on another person’s name, in this instance a letter to transact must be provided to MTN allowing permission for another person to transact. If such is not done, then account will only be accessed by the account holder for security purposes. This would have been the reason the call center did not assist you with further information.
You can get the authority to transact letter done and contact 135 they will load it on the system.
If payment was made on the 1st May a Public Holiday, payment will only reflect to MTN 2 days later as per banking rules.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,