MM
Melanie M

1 reviews | Active since Nov 2017

04 Nov 2017, 11:23

Just damn rude

So my husband nd I walk into the store no1 greets not very welcoming. We speak to a cindy-lee which has the worst attitude and approach. We enquire about a cellphone we are interested in but she says before hand if u r approved with a bad attitude we don't have stock NOW! Then my husband gives her a document and she says oh no its to light I can't help I'll try nd copy it darker but it won't work!! Sorry bye.l no effort no extra mile for the customer! No alternative effort from her.

She was so rude. I will NEVER walk into another MTN STORE AGAIN. SHE NEEDS MORE TRAINING WITH REGARDS TO CUSTOMER EXPERIENCE. THANKFULKY WENT TO CELL C SERVICE WAS GREAT!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Nov 2017, 13:16
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do apologized on behalf of the store service level received.

We have escalated the complaint to the Regional store managers to make them aware of the bad service received from the agent. They will address this with the agent.

Kind Regards,

Alice van der Merwe

Best regards,