AH
Arnold H
1 reviews | Active since Jan 2011
23 Jul 2018, 12:26
Just another MTN complaint, who cares anyway
Upgraded on 4 May 2018 and got (supposed to get) a router with 500Meg. included monthly. Since day one I could not use router as data was not loaded or just went missing. On requesting to fix problem and provide statement of data usage, I still wait until today despite logged problem with reference numbers. No response, But I must pay or else! Now I hope ICASA will talk to this useless "service" provider.
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Replies (2)AH
Arnold H's updateReviewer Update
26 Jul 2018, 10:20This was their response on the above.
Good day Arnold.
Thank you for emailing Customer Care.
Kindly advised that on your number ********** 224 there was a 500MB provisioning on the 2018-07-14 at 02:36:16.
Kind Regards,
Mamokiritle Seloma
Customer Services
MTN SA
Reference Number: ********** 4
No good telling me you have credited the data and I repeatedly complain that I cannot access it. Investigate and give me conclusive information.
AH
Arnold H's update26 Jul 2018, 10:20
Reviewer Update
This was their response on the above.
Good day Arnold.
Thank you for emailing Customer Care.
Kindly advised that on your number ********** 224 there was a 500MB provisioning on the 2018-07-14 at 02:36:16.
Kind Regards,
Mamokiritle Seloma
Customer Services
MTN SA
Reference Number: ********** 4
No good telling me you have credited the data and I repeatedly complain that I cannot access it. Investigate and give me conclusive information.
AH
Arnold H's updateReviewer Update
08 Feb 2019, 10:15I have repeatedly requested a statement of this data account, I have also requested ICASA to assist as MTN simply did not respond in providing a user friendly statement to show when, where and how etc. the provided data was used by me. Each month the data went missing the next day after provisioning. Not being used by me. All I ask is for a proper user friendly statement. This despite complaining to ICASA not MTN nor ICASA is assisting to resolve this since June 2018. Shame on both of you!
AH
Arnold H's update08 Feb 2019, 10:15
Reviewer Update
I have repeatedly requested a statement of this data account, I have also requested ICASA to assist as MTN simply did not respond in providing a user friendly statement to show when, where and how etc. the provided data was used by me. Each month the data went missing the next day after provisioning. Not being used by me. All I ask is for a proper user friendly statement. This despite complaining to ICASA not MTN nor ICASA is assisting to resolve this since June 2018. Shame on both of you!