EJ
Edu J
1 reviews | Active since Mar 2009
13 Apr 2015, 10:33
Just another MTN Admin nightmare
Having pre-registered for an S6, MTN called me to conclude my upgrade on Friday morning, only to then tell me they cannot help me because I'm a \Corporate Consumer"customer (they must have had my phone number since they called me on it. Why couldn't the right person from the right department just call me?) . I'm not sure what being a Corporate Customer means - they've been billing me directly since 2010"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 13:13Hello fedup,
We truly are sorry for the breakdown in service experienced and for the delayed response.
We see that you have managed to get your upgrade done through our corporate sales team.
We've now forwarded a request to our Business Department and requested that your account status be changed to a normal consumer account status.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the breakdown in service experienced and for the delayed response.
We see that you have managed to get your upgrade done through our corporate sales team.
We've now forwarded a request to our Business Department and requested that your account status be changed to a normal consumer account status.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 Apr 2015, 13:13
Official
Hello fedup,
We truly are sorry for the breakdown in service experienced and for the delayed response.
We see that you have managed to get your upgrade done through our corporate sales team.
We've now forwarded a request to our Business Department and requested that your account status be changed to a normal consumer account status.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the breakdown in service experienced and for the delayed response.
We see that you have managed to get your upgrade done through our corporate sales team.
We've now forwarded a request to our Business Department and requested that your account status be changed to a normal consumer account status.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,