.... Just another complaint
<p>good evening, I received a SMS to say that My installment is over R1300. My contracts amount to R1277 not over R1300. I have made payment for the amount of R1277 but I know MTN will suspend my account because of the **** service I have received before this complaint, which is one of many, seems I need to log complaints on hello Peter to get anything resolved. I called the call centre , and of course they couldn't tell me what the amount owing was for, and gave me contract amounts that aren't close to the contracts I have, then this agent blind transfers me to another agent without explaining anything!!! I told this agent I'm just going to social media and ended the call, do you think I got a call back ? Of course not. I would like to know what the amount is for that you, MTN say that I owe. If I don't get confirmation and you suspend my account, I will lose it. I suggest you look at my profile and all my complaints prior to understand why I'm so fed up. Can MTN just not get it right? Just 1 month that's all I'm asking. Looking forward to hearing from you. Just while I'm logging a complaint, you charged me for a returned debit order last month but I make payment via EFT, so I suggest you fix that while you at it. Kindest regards Claire </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN cell number, account number or Id number so that we can access the account and attend to the matter.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN cell number, account number or Id number so that we can access the account and attend to the matter.
Regards
Nompumelelo
REQ:***
Best regards,
***. I just received an SMS warning me for an overdue account and I have paid !
***. I just received an SMS warning me for an overdue account and I have paid !
by the time that I get a response to this, my account will most likely be suspended. I find it incredibly hard to believe that you could not have found my details on the information you had. This just delays my complaint for another how many days. If you had a call centre that was competent enough to handle billing queries , there wouldn't even be a need for this social media.
by the time that I get a response to this, my account will most likely be suspended. I find it incredibly hard to believe that you could not have found my details on the information you had. This just delays my complaint for another how many days. If you had a call centre that was competent enough to handle billing queries , there wouldn't even be a need for this social media.