Just a lack of care towards customers

So despite the fact that I paid insurance on a phone for nearly 2 years and when I tried to claim due to theft, they gave me every excuse in the book. I recently had to buy airtime on my phone to activate my online banking. All of a sudden I cannot make calls again because I have insufficient airtime, yet I still hav 196 minutes available to call. I've logged the matter 3days ago still nothing. I tried calling to speak with an agent but nowadays you only get to speak with an automated voice prompt to select an option. I've had a nightmare with comms the last 3 days and I HATE calling on WhatsApp and I need my phone for work purposes.

It seems network providers in SA have grown so comfortable to become bigger than the consumer. Bad service don't bother them because millions other people still make use of their service.

It's really sad to see...