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Amanda N

1 reviews | Active since May 2013

25 Aug 2015, 09:41

June/July 2015 Itemised billing

I called on the 5th August 2015 spoke to Masholadi Makgobu, reference number ***, i called again on the 7thb August 2015 spoke to Reitumetsi Mohlotsana, ref no:***, i called again on the 11August 2015 spoke to Nonela Solani ref no: ***, i called again on tyhe 17th August I spoke to Bongiwe Khoza ref no:***. all the above mentioned dates are the dates i have been requesting itemised billing for June and July 2015 and all i got was being taken from pillar to post, i havent recieved that and a lot of money was taken by mtn from my account. the itemise billing i have recieved is for August which i did not request.<br> <br> Can i please see where my money went?

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Aug 2015, 14:04
Official
Hello Amanda84,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

The matter has been escalated to the relevant management team for urgent attention. They will investigate this and revert to you directly with feedback and an action plan to resolve the matter.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***