Job Card WICDB***

On the 29th of January i submitted my Sony Xperia Z to the MTN HVRC Durban for Repairs. A week later i called to make a follow up on the progress of the repairs, I was then informed that spares had arrived for the phone, that it was awaiting for the appointment of a technician and that the phone should be ready by the Monday. The sms indicating that my phone was ready did not come through and i then made a further follow up later in the week where the story had changed to that they were still awaiting spares. What has me highly annoyed is not only the deprivation of a phone i pay for monthly to MTN but the fact that there is no clarity as to what exactly is going on with my phone and when i can expect to receive it. Can MTN give me an official position on this matter. This is the third week without my phone and your organisation does not provide loan handsets whilst repairs are ongoing and in this case noone can tell me whether anything is being done. the job card reference is WICDB***.