Job Card : ACKKD***, IME:***

Hi All,<br> <br> I have bought my young brother a cell phone Samsung Galaxy Star from Arckermans Store in Kroonstad, This is a touch screen phone which had a problem with a speaker but the phone was still working, switching on and off, I told him to take this phone back to the store as it is still in Warranty, It took about 4 Months now having received the phone back.<br> <br> We know there was a strike at MTN that could probably impacted on all their repairs, We phone the store last week to find out if there's any follow up and how far is MTN with the repairs, I first spoke to Jacob at the store who advised MTN don't know where the phone is and we need to follow up with Stephen when he comes back from leave this week, Stephen made the follow up and now MTN says they have the phone and it's liquid damage and we need to pay R300 to get it back as they can't fix.<br> 1. No one told my brother at the store that he will be charged R300 if they can't fix if it's user damage<br> 2. MTN is now having a tendency of advising us that they can't fix the the phone as it's liquid damage, Same thing happened with my wife cellphone.I need this phone back, MTN shoud not make their problems ours.<br> <br>