DJ
Dillon J
1 reviews | Active since Oct 2013
15 Oct 2015, 12:24
'Jesus Sir'
A call center agent called me on my number demanding to speak to Vanessa without identifying himself OR the company he was calling on behalf of! when i stated that she is my mother he requested her contact number, and seeing as i am not in the business of handing out the contact details of my family members to complete strangers i requested he give a contact number that she could call back on, his next words are both offensive and just plain rude! he said \Jesus sir
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MTN South Africa's replyOfficial
16 Oct 2015, 10:40Hello United23,
Thank you for taking time to raise your concerns with MTN.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you.
Regards
Veronica
Best regards,
MTN South Africa's reply16 Oct 2015, 10:40
Official
Hello United23,
Thank you for taking time to raise your concerns with MTN.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you.
Regards
Veronica
Best regards,