Jenga service not wanted

<p>On my June 2017 invoice I noted an additional item "Jenga service fee" and called 808 to find out what this was and who had requested /authorised it. I was informed that it was data and that they would advise me as to my query within 5 working days . This was call reference ********** 37 on 20 June. <br />On 30 June I called them again (ref ********** 27) and spoke to a different person who first wanted to verify my identity by asking a series of questions which I got right except for one which is rather disturbing. <br />She was able to remove the "jenga" from my account but was unable to explain who had requested /authorised this extra expense. It was only R30.70 (and I paid it) but the principle is the thing - how can they just add an unwanted item to your account - it could just as well be R3000.70.<br />The other disturbing thing was the question I got wrong - according to their records I bank with FNB! I have not banked with fnb for at least 10 years. Each month I make an eft payment to mtn from absa. <br />This gets me to thinking that maybe someone is fiddling with the accounts at mtn, trying to see what they can get away with. So check your accounts with a fine toothed eye.</p>