1 reviews | Active since Apr 2013
Jack the Consultant promised that MTN will not debit for 2 months to show apology about 3 months wait and struggle i experienced with my Upgrade
<p>I have been with MTN for over 6 years now but it looks like i will be ending my Contract now as i went through a Hell of an Upgrade that went so so wrong that it took about 3 months before i could get the Phone finally. After the headache of waiting the Consultant Jack promised me that Mtn will show their apology by not debitting from my Account for 2 months as they appreciate that i beared with them for 3 months to get a Phone.</p> <p>Not they debited and when i call the Consultant Jack he is not responding even the e-mails and Sms i sent he is not replying. Now i guess he doesnt care as i have Upgraded still, now i want Mtn to please clarrify this Promise that was made to me aboout showing their apology. I mean imagine waiting for 3 Months for a Phone whereelse they are busy debiting????? </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant store management team for urgent attention for them to investigate and advise accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the relevant store management team for urgent attention for them to investigate and advise accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
I still have not received any Call from MTN?????
I still have not received any Call from MTN?????