I’ve never been abused in this manner by a service provider ,I have been trying to do a sim swap for a week now ,from being sent from pillar to post by call centre agents to being yelled and insulted from both MTN stores at Clearwater mall (Sanelle and Zo

I’ve never been abused in this manner by a service provider ,I have been trying to do a sim swap for a week now ,from being sent from pillar to post by call centre agents to being yelled and insulted from both MTN stores at Clearwater mall (Sanelle and Zolile )both refusing to give out their full names ,both stores refused to do a sim swap for me ,the excuse was that a Supervisor is on leave ,no one from the call center can help ,I have tried to reach out to the call centre manager ,called over 20X ,he/she is not available ,drove to the MTN stores 5 times ,i’m not winning ,sim swap keeps failing even after attempting at a different store .I have lost a job opportunity because my phone has been off for days ,I can’t access my school OTPs and about to write my exams ,I tried reaching out to customer service ,nothing has been done about this behaviour from the staff members ,I’m truly disgusted ,I don’t wish anyone can go through this stress over a sim swap ,MTN has no respect for customers .