KN
Kelly N
1 reviews | Active since Dec 2017
06 Feb 2019, 15:21
Ive had it with MTN!!!!!!!
I cancelled an upgrade yet they continued to process it anyway without my consent. My reference for the cancellation call is ********** 16...Im so angry!!!!!
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Replies (2)
MTN South Africa's replyOfficial
07 Feb 2019, 08:24Good day Kelly
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply07 Feb 2019, 08:24
Official
Good day Kelly
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We will investigate and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
11 Feb 2019, 09:49Good day Kelly
Please be advised that I have tried to contact you on ***, unfortunately there is no answer. Please can you provide me with an alternate number to contact you on. Warm regards, Jessica John Complaints Management Team
Please be advised that I have tried to contact you on ***, unfortunately there is no answer. Please can you provide me with an alternate number to contact you on. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply11 Feb 2019, 09:49
Official
Good day Kelly
Please be advised that I have tried to contact you on ***, unfortunately there is no answer. Please can you provide me with an alternate number to contact you on. Warm regards, Jessica John Complaints Management Team
Please be advised that I have tried to contact you on ***, unfortunately there is no answer. Please can you provide me with an alternate number to contact you on. Warm regards, Jessica John Complaints Management Team
Best regards,