Itumaleng has Brightened Up My Day

I have been having problems with an MTN Data Contract that I took out with MTN and after going back to the branch on several occasions for them to sort it out (with no joy) which prompted me to even write my first negative review on Hello Peter which has also been joyless with zero feedback after the first response.

I decided to call the MTN Call Centre myself and I am so glad that I did as I have had the opportunity to interact with Itumeleng who answered the call by saying "how can she brighten my day" .... Well she has because she listened with empathy to my complaint. she said that she understood where I was coming from and then got down to "problem solving mode"

She even called me back a few minutes ago with some further advice. I know that MTN has millions of subscribers so I don't expect extra special treatment over anyone else.

However Itumaleng you have brightened up my day and I hope that MTN takes note that is people like you who are "brand ambassadors" and MTN should be proud to have someone such as you who is both caring and professional as part of their team.

I hope that they reward you for the role that you play within MTN.

Thank-you once again for assisting me!