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Bryan H

1 reviews | Active since Jul 2011

04 Feb 2019, 20:06

It's s not that you dont care, it's that you REALLY don't care.

Dear MTN,

Well I say "dear", but I no longer mean it.

What are we going to do about this; https://m.facebook.com/story.php?story_fbid= ********** ********** 987&id= ********** 4986 ?

When you read this on Tuesday morning, it will be seven days since anybody in any way shape or form has contacted me.

Imagine if your customers had the same urgency in paying their bills that you do toward solving problems, I doubt you'd let it slide.

So, are you going to attempt to find a resolution, or do we need to start thinking about our break-up?

I'm at the point where I am considering only accepting this delivery if it is accompanied by an apology, a regional executive, muliple freebies, an Elton John tribute singer, and a cold cream soda with exactly 12 medium ice blocks in it.

*Please note I require at least one hour's notice to prepare media release forms for the filming of this delivery event.

(Oh, and no copy-paste generic replies to this message, they are banal and facile).

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Feb 2019, 13:59
Official
Good day Bryan 

Thank you for your post. 

Please accept our sincere apologies for any inconvenience caused. Kindly note that this query has been escalated to the relevant department for their urgent attention.
 
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. 

Warm Regards, 

Ayanda Mthimkhulu

Complaints Management Team
BH
Bryan H's update06 Feb 2019, 09:12
Reviewer Update
Hi Ayanda, Thank you for your call yesterday at 12:03 PM. However, despite the fact that in the above complaint I gave a link to a Facebook message that explains my ongoing issue with MTN, and that I specifically listed my phone number with the complaint above's private notes for your information, you had no idea what the issue was. This means that not only did you not read the link I gave you, you also did not look up the notes on my MTN profile that explains the issues. I appreciate that, as you said, its "easier" for you "if I just explain it", what I don't appreciate is after I told you to go do your homework and phone me back in five minutes, you still haven't. In your above reply, you say it is not your intention to displease me, but so far, the opposite would seem true. Trust me I am also, as you say in the same reply, looking forward to the improvement on the service delivery to me. -it just seems that there is no particular urgency for this to happen. I'm starting to feel like i should take this sage advice: https://www.youtube.com/watch?v=eKgPY1adc0A . I suppose I'll speak to you again whenever "it's easier" for you. Peace out.