JA
Joaquim A
1 reviews | Active since Jun 2016
06 Dec 2018, 03:56
Its outright theft7411
Hi its seems that Mtn as a company is totally inept in deeling with the grievances of their so called client's . I have on several occasions gone to the store(The Glen) where i returned the devices an sim cards to enquires as to why i am being debited for goods i cancelled within the prerequisite period an i get no straight answer. Your call center is a another matter as your consultants are incapable of dealing with or giving feedback regarding my dilemma.
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
06 Dec 2018, 07:46 Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online. We are busy looking into your complaint. We are waiting for MTN Glen store to confirm the Waybill number for the return of the device and sim cards, Our Warehouse will then confirm if the device was received back. Once this confirmation is received the 3 lines upgrades will be cancelled and any promo fee charges will be credited. We will give you feedback soon. Kind Regards Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply06 Dec 2018, 07:46
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online. We are busy looking into your complaint. We are waiting for MTN Glen store to confirm the Waybill number for the return of the device and sim cards, Our Warehouse will then confirm if the device was received back. Once this confirmation is received the 3 lines upgrades will be cancelled and any promo fee charges will be credited. We will give you feedback soon. Kind Regards Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
10 Dec 2018, 12:13 Thank you for your patience.
We have received the proof from MTN Glen store that the 2 devices and 3 sim cards has been sent back to the MTN warehouse with order number ***.
We are now waiting on the RMA confirmation once received from Midrand the upgrades will be cancelled and promo fee charges credited passed to the account.
Kind Regards,
Alice van der Merwe
We have received the proof from MTN Glen store that the 2 devices and 3 sim cards has been sent back to the MTN warehouse with order number ***.
We are now waiting on the RMA confirmation once received from Midrand the upgrades will be cancelled and promo fee charges credited passed to the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply10 Dec 2018, 12:13
Official
Thank you for your patience.
We have received the proof from MTN Glen store that the 2 devices and 3 sim cards has been sent back to the MTN warehouse with order number ***.
We are now waiting on the RMA confirmation once received from Midrand the upgrades will be cancelled and promo fee charges credited passed to the account.
Kind Regards,
Alice van der Merwe
We have received the proof from MTN Glen store that the 2 devices and 3 sim cards has been sent back to the MTN warehouse with order number ***.
We are now waiting on the RMA confirmation once received from Midrand the upgrades will be cancelled and promo fee charges credited passed to the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
12 Dec 2018, 10:59 Thank you for your patience. We have received feedback from our MTN Midrand Warehouse that the devices and sim cards has been received back from MTN Glen store. RMA *** and RMA *** As per our online discussion this morning you have requested that the 3 lines should be cancelled. On the account a journal credit for R2781.66 will be placed to clear the account balance. We will give you feedback once this is finalized. Thank you and have a greet festival for the holidays. Be SAFE . Kind Regards, Alice van der Merwe
Best regards,
MTN South Africa's reply12 Dec 2018, 10:59
Official
Thank you for your patience. We have received feedback from our MTN Midrand Warehouse that the devices and sim cards has been received back from MTN Glen store. RMA *** and RMA *** As per our online discussion this morning you have requested that the 3 lines should be cancelled. On the account a journal credit for R2781.66 will be placed to clear the account balance. We will give you feedback once this is finalized. Thank you and have a greet festival for the holidays. Be SAFE . Kind Regards, Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
12 Dec 2018, 11:03We have cancelled the debit order as well.
Best regards,
MTN South Africa's reply12 Dec 2018, 11:03
Official
We have cancelled the debit order as well.
Best regards,
MTN South Africa's replyOfficial
13 Dec 2018, 08:40Please be advised the 3 contracts has been cancelled.
We are waiting for the journal credit to reflect.
Kind Regards,
Alice
We are waiting for the journal credit to reflect.
Kind Regards,
Alice
Best regards,
MTN South Africa's reply13 Dec 2018, 08:40
Official
Please be advised the 3 contracts has been cancelled.
We are waiting for the journal credit to reflect.
Kind Regards,
Alice
We are waiting for the journal credit to reflect.
Kind Regards,
Alice
Best regards,
MTN South Africa's replyOfficial
20 Dec 2018, 10:47Thank you for your patience.
Please be advised the journal credit has been placed against the account. Refund for R -2,781.66 has been requested to be placed back to your bank account as per reference ***.
Please allow +- 5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
Please be advised the journal credit has been placed against the account. Refund for R -2,781.66 has been requested to be placed back to your bank account as per reference ***.
Please allow +- 5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply20 Dec 2018, 10:47
Official
Thank you for your patience.
Please be advised the journal credit has been placed against the account. Refund for R -2,781.66 has been requested to be placed back to your bank account as per reference ***.
Please allow +- 5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
Please be advised the journal credit has been placed against the account. Refund for R -2,781.66 has been requested to be placed back to your bank account as per reference ***.
Please allow +- 5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
Best regards,