It's now a month and I'm still WAITING for ANSWERS!

On 28 Sep. 2017 09:44 I got this response, but I'm still waiting to get my contract back. Official private business reply Thank you for your post. We sincere apologized for any inconvenience incurred. Thank you for your time online, confirming your ID number, the MTN account A ********** . We have sent the complaint to the legal department for assistance, we have requested the following steps to take place on the account. To reconcile the file payments for the balance outstanding of R2074.24 at the time the account was handed over to legal for non payments. .We have requested if the system reflects that over payment is done the credit should be added on the account. We have requested that the account should be activated to be used in future or upgrades. We have requested if the number is pulled back to the network and allocated to a different user a new number can be allocated to the account, the the sim swap can be done. We have requested that legal send a request to the attorneys to close the file and remove your details from the itc list, this can take up to 21 days to be cleared. Once we have received feedback from legal with the outcome we will assist further. Kind Regards, Alice van Der Merwe

Then on 4 Nov 2017, 19:49 I recieved this Thank you for your post.

We sincere apologized for any inconvenience incurred. The request was sent to the legal department I do not pick up any feedback received from them as yet this request was sent to them in September month. I will follow up Monday with the outcome. Kind Regards, Alice van der Merwe

That time was already passed. STILL WAITING.......