It's like Pluto and Mercury at MTN

My son app**** for Wifi for our home on the 18th of December 2023 with MTN. A prepayment was required which he immediately effected on the 18th. On the 22nd MTN contacted him to arrange delivery. The verification process could not be completed as the machine was faulty. A promise was made by MTN that the error will be rectified and delivery will be made on the 27th. No contact was made, so my son went to one of the local branches. He was told that they are unable to assist with online applications. He has to phone MTN. After trying to track his order with 7 consultants, the watch reached 5 o clock and we were placed on hold and the answering machine informed us that the offices are closed. Office hours are between 8 and 5. Needles to say that the service is of utmost disappoint as no one is willing to assist with finding out when the delivery will take place. 7 consultants at Head Office and 2 at the local branch....... Had he not have made the payment we would have surely cancelled the intended contract. No one seems to know what to do but they all work for the same company?