JS
JAYESH S

1 reviews | Active since Mar 2011

30 Jul 2015, 00:12

Its just keeps getting worse...!

6th time complaining about the *****ing and still no call-back, strike is over, what excuse you got now???<br> <br> Went to Mtn Paddocks in Western Cape, booked a note 4 for my wife 4 weeks ago, went on Friday after waiting couple weeks because we received no call back and was told the phone and the cover we requested just arrived and is kept safely in the back room for my wife to pick up. I confirmed that we would be there on Sunday and was told that the phone will definitely be there, surprise surprise when we got there on Sunday (not even 48 hrs later) the phone was not there, a staff of theirs named Aqualiddo took the phone without asking. It's now going on 4 weeks and still no phone. That is Mtn for you.<br> <br> Just when you thought this company service could not get any worse, they end up finding another way to frustrate you even more. You definitely deserve the award for the worst service provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2015, 11:19
Official
Hello arush,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
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