1 reviews | Active since May 2016
Its always the customer but even after I sent everything they needed I am still waiting for them
<p>I am really starting to hate MTN.</p> <p>I asked them why I am being over charged as I am on TOPUP and why my payments havent been allocated since July 2015</p> <p>So they got back to me saying that I am not on TOPUP but on HYBIRD. That's it!</p> <p>I signed for a package deal where instead of MTN overcharging me, I get a certain amount and then after I have used that I can TOPUP. Odd thing is that I have been getting my monthly data ect and still have been loading airtime as soon as my monthly package deal was finished. Just like your normal TOPUP contract will work. So AGAIN I ask what am I being over charged for?</p> <p>I also want answers on the payments I have made since July 2015 that hasn't been allocated.</p> <p>I am trying to buy a house and wouldn't have even noticed it if they haven't told me that I have a bad name with MTN. I have been trying to sort this out for so long now and I am not getting any where. </p> <p>MTN BETTER GET IT ALL TOGETHER</p>
Thank you for your post.
We are not sure which cell number you referring to for the billing, however cell ********** 64 has been cancelled and the account credited with R210.00. This is for account N ********** .
On account A ********** we do pick up that the account is in arrears, the last payment received for this account was 6-6-2015, no payment has been received for the invoices from June 2015 to May 2016. If you have made payment to the account please fax all the payments done for this account to ********** 317.
Account A ********** is in arrears with R 2,434.92. It can be that you have not used the correct reference number when payments has been paid over, the only way to allocate the payments is for you to send this to me.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We are not sure which cell number you referring to for the billing, however cell ********** 64 has been cancelled and the account credited with R210.00. This is for account N ********** .
On account A ********** we do pick up that the account is in arrears, the last payment received for this account was 6-6-2015, no payment has been received for the invoices from June 2015 to May 2016. If you have made payment to the account please fax all the payments done for this account to ********** 317.
Account A ********** is in arrears with R 2,434.92. It can be that you have not used the correct reference number when payments has been paid over, the only way to allocate the payments is for you to send this to me.
Kind Regards,
Alice van der Merwe
REQ: **********