SG
Shaaista G
1 reviews | Active since Apr 2011
13 Apr 2015, 09:12
its already 6th time this week my data has expired
when you call mtn you have to hold nothing less than 20mins for someone to actually answer, after explaining my issue about my constant data expiring with no reason they make me hold 45mins get this ref *** ii wait a few days call back for a follow up(hold on for another odd 20 mins, discover that the ref number is invalid, i hold another 1h10min that's right 1 hour for a supervisor to give me a new ref number (***). today i receive another sms that more data will expire?? what is going on mtn 6 times in a week data expires???
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Shy01,
We are truly sorry for the breakdown in service and inconvenience caused.
We can confirm that the line was inactive for 13 days due to the SIM swap failing. The matter was escalated to our back office to resolve and this was done. We taken a decision to credit your account with R172.90 for the 13 days.
We see that the data bundle that was available was the Night Express data that can only be used from 24:00pm until 05:59am on any day.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and inconvenience caused.
We can confirm that the line was inactive for 13 days due to the SIM swap failing. The matter was escalated to our back office to resolve and this was done. We taken a decision to credit your account with R172.90 for the 13 days.
We see that the data bundle that was available was the Night Express data that can only be used from 24:00pm until 05:59am on any day.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Shy01,
We are truly sorry for the breakdown in service and inconvenience caused.
We can confirm that the line was inactive for 13 days due to the SIM swap failing. The matter was escalated to our back office to resolve and this was done. We taken a decision to credit your account with R172.90 for the 13 days.
We see that the data bundle that was available was the Night Express data that can only be used from 24:00pm until 05:59am on any day.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and inconvenience caused.
We can confirm that the line was inactive for 13 days due to the SIM swap failing. The matter was escalated to our back office to resolve and this was done. We taken a decision to credit your account with R172.90 for the 13 days.
We see that the data bundle that was available was the Night Express data that can only be used from 24:00pm until 05:59am on any day.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser