TM
TMAN M
1 reviews | Active since Apr 2010
06 Feb 2016, 16:27
its 6 months, since phone went for screen repair
My wife took her phone to MTN in Kuruman for a cracked screen, the phone was sent away to repairs. It has been 6 months now and we have not received the phone back. When even asked if they can deliver to our house in Midrand. Soon the phone will be due for upgrade without being used, this is not a good service.
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MTN South Africa's replyOfficial
07 Feb 2016, 19:48Hello t21man,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply07 Feb 2016, 19:48
Official
Hello t21man,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***