WC
Willie C

1 reviews | Active since Sept 2015

01 Oct 2015, 07:01

Items on invoice that never occured

Last month I logged a complaint about roaming calls on my outstanding balance. While on roaming not even one call has been made because I know how expensive they can be. Roaming has only been enabled for emergencies.<br> <br> Invoice Statement:<br> <br> Roamed calls 768 Minutes R3,821.15 R534.96 R4,356.11<br> <br> All these calls are made to MyMTM...<br> <br> <br> 2015-09-06 09:37 Roamed calls 0:00:01 mymtn MTN R134.92 R134.92 <br> 2015-09-06 10:30 Roamed calls 0:00:01 mymtn MTN R29.99 R29.99<br> 2015-09-05 03:13 Roamed calls 0:00:01 mymtn MTN R307.32 R307.32<br> 2015-09-05 04:07 Roamed calls 0:00:01 mymtn MTN R22.49 R22.49<br> 2015-09-05 04:23 Roamed calls 0:00:01 mymtn MTN R15.00 R15.00<br> 2015-09-05 04:50 Roamed calls 0:00:01 mymtn MTN R209.88 R209.88<br> <br> Why would I call MyMTN between 3AM and 4AM in the morning???? Why is the volume 1 second but there's almost a R200 difference between calls?<br> <br> You cannot charge me for calls not even made.

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Oct 2015, 21:44
Official
Hello WChamberlain,

Thank you for your post

We apologize for any inconvenience incurred.

Kindly note that those are not voice calls but internet connections that were initiated while roaming, when roaming always ensure that you have switched off data roaming under mobile data settings.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo

Ref#: ***

Best regards,