1 reviews | Active since Jan 2017

26 Oct 2017, 15:01

Items are not complete

I upgraded to get 2x HP laptop with mtn last week n it had to be delivered to my work place on tuesday, when the delivery guy from DSV company came he didnt bring the invoice with him the package had to be returned. Now on tuesday when he came he came with one massive box containing 2x sim card,2x moderm but 1x laptop,1x win 10, WHERE IS THE OTHERE LAPTOP AND WIN 10? I called the DSV and they said i must call mtn,but mtn is so making me ?.... I waited so long for those laptops only to find one inside.i have been with mtn for 4 years n always they are not organised. No laptop in stock yet they adv it. No one is helping me,im using up my airtime n energy calling everyone.

I called head office and they are no help to me,what must i do if im paying for two laptops and only recieved one? I want that other laptop ASAP, i am paying you guys

For more information contact me on ********** 550

Please understand this NO OME IS HELPING ME WITH THIS MATTER., i called DSV, called mtn om 808, called head office, please respond to this because i wont pay for missing items, again ome hp laptop and one win 10 is missing, and on my invoice it started that they are two of them. Please reply to this mail MTN

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Oct 2017, 12:53
Official

Dear Victoria,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.

I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,